よくあるご質問
I have paid my outstanding bills. How can I have my gas service (supply) resumed?
回答
To have your gas service resumed, you must pay all gas bills that are overdue.
First get the receipts for your bill payments in hand and then contact the Customer Contact Center (Tel.：０４７-３６１-９８４４).
At first, an operator will answer your call in Japanese. This will be followed by a three-way conversation among you, an interpreter, and the operator.
* The Customer Contact Center can handle inquiries in English, Chinese, Korean, Portuguese, and Spanish.
【Customer Call Center operation hours】
Monday to Saturday：９：００～１９：００
Sundays, holidays, and the New Year’s holiday period：９：００～１７：００
<Note>
Contact hours in case you would like to have the service resumed on the same day are as follows:
Monday to Saturday：９：００～１７：００
Sundays, holidays, and the New Year’s holiday period：９：００～１５：００
Get the receipts for your paid bills in hand and then call the Customer Contact Center (Tel.：０４７-３６１-９８４４) during the hours noted above.
If you call outside the hours noted above, you will not be able to get your gas service resumed on the same day.
【Telephone number】
０４７-３６１-９８４４(Note) In order to promote environmental conservation efforts and to take into consideration the costs associated with various operations due to recent price hikes, etc., we are implementing the following measures from February 1, 2024. We appreciate your understanding. Please note that no action is required from the customer in this regard.
<Charges for resuming gas supply after gas supply has been stopped due to non-payment of gas fees, etc.>
From February 1, 2024, if we resume gas supply to a customer whose gas supply has been suspended due to reasons specified in the Gas Retail Supply Terms and Conditions, we will charge the customer 3,300 yen (tax included) as a service fee for resuming supply. In principle, this fee will be paid together with the fee that becomes due immediately after supply is resumed.
From February 1, 2024, if we resume gas supply to a customer whose gas supply has been suspended due to reasons specified in the Gas Retail Supply Terms and Conditions, we will charge the customer 3,300 yen (tax included) as a service fee for resuming supply. In principle, this fee will be paid together with the fee that becomes due immediately after supply is resumed.