You must submit an application for the start of gas service.

 

If you want to perform the procedure for the start of gas service, please contact our Customer Contact Center.

At first, an operator will answer your call in Japanese. This will be followed by a three-way conversation among you, an interpreter, and the operator.

 

* The Customer Contact Center can handle inquiries in English, Chinese, Korean, Portuguese, and Spanish.

 

【Customer Contact Center operation hours】

Monday to Saturday：９：００～１９：００

Sundays, holidays, and the New Year’s holiday period：９：００～１７：００

 

<Procedural flow>

(1) Contact the Customer Contact Center (to apply for the start of gas service).

  ⇒Confirmation of the contractee’s name, address, telephone number, date of the start of gas service, desired time for visit, etc.

 

(2) Performance of a safety check of gas equipment, etc. in the presence of the customer on the scheduled　date of the start of gas service.

 

(3) Start of gas service.

 

* For the start of gas service, a safety check must be made inside the premises, and the customer

   therefore must be present.

* The customer does not have to make any special preparations to be present for the check.