※We are recording your telephone contact for the purpose of accurately apprehending the details of your inquiry, etc.
Contact for inquiries about gas tariffs, consultation about other matters, etc.
【Telephone number】０４７-３６１-０２１１
【Business hours】
Monday to Saturday：９：００～１９：００
Days off (service not available)：Sundays, holidays, and the New Year’s holiday period
※Depending on the time and nature of your inquiry, the matter may be handled on the next business day after your inquiry or a later day.
Use the following telephone number for matters such as starting or terminating gas service, applying for performance of procedures when moving, and making inquiries about gas tariffs.
【Telephone number】０１２０-０４７-５５５
【Business hours】
Monday to Saturday：９：００～１９：００
Sundays, holidays, and the New Year’s holiday period：９：００～１７：００
At first, an operator will answer your call in Japanese. This will be followed by a three-way conversation among you, an interpreter, and the operator.
* The Customer Contact Center can handle inquiries in English, Chinese, Korean, Portuguese, and Spanish.
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Use the following telephone number for matters related to gas safety, such as the incidence of gas odors, the activation of alarms, and lack of gas supply (inquiries not related to gas tariffs).
【Telephone number】０４７-３２５-１０４９
We accept calls ２４ hours a day, ３６５days a year.